Change lives with CURE Zambia.

CURE International's dedication to advancing pediatric healthcare in underserved regions drives our relentless pursuit of excellence. As we expand our Children's Hospital Network, a critical need arises: the development, establishment, and management of our biomedical services support. This endeavor demands a seasoned leader with a deep understanding of healthcare systems and a track record of operational excellence.

We seek an individual whose professional acumen is matched only by their unwavering commitment to our mission. As Director of Biomedical Equipment Services, you will be entrusted with the pivotal responsibility of ensuring the seamless operation and regulatory compliance of our medical equipment infrastructure. Your leadership will be instrumental in safeguarding the quality of care provided to our young patients, empowering our clinical teams to deliver exceptional outcomes.

Join us in our pursuit to alleviate suffering and restore hope to children in need. If you possess the expertise, passion, and dedication required to excel in this role, we invite you to explore this opportunity to make a lasting impact on pediatric healthcare worldwide.

This position will be an on-continent remote role in Africa with more than 40% travel to the CURE hospital locations. Relocation benefits are not provided. All work required travel and accommodations are covered by CURE.

POSITION OVERVIEW

The Director of Biomedical Services (DBES) is responsible for providing leadership and maintaining administrative and operational responsibility for the Biomedical Equipment Services across the CURE Hospital Network and Mission Support Center. Responsibilities include specification formulation, testing, utilization, preventive maintenance, pre-purchase evaluation, and repair of all biomedical equipment to assure the optimum use and availability of such equipment. The DBES maintains and expands a relevant vendor and training partner network to obtain up-to-date information about new products, equipment upgrades and training materials and methods. The DBES has oversight over the biomedical co-workers, coordinates the biomedical asset management and reporting process, provides onsite hospital support as needed and is responsible for the design and facilitation of biomedical training.

ESSENTIAL DUTIES

Core Essential Functions:

1. Manages and coordinates daily biomedical equipment service operations across the Hospital Network that provides lifecycle management of biomedical clinical and testing equipment including safety testing, repair, maintenance, and user support. 
2. Responsible for establishing standards and procedures for equipment maintenance, testing, calibration, documentation, and inventory processes across the Hospital Network. 
3. Responsible for providing technical leadership and developing applicable training resources for Biomedical Engineers and other relevant clinical / medical co-workers to ensure correct and safe operations of all equipment and devices across the Hospital Network.
4. Maintains total administrative responsibility for the optimum use of all biomedical equipment used across the Hospital Network, including participation in the development of and monitoring of all biomedical equipment contracts in which CURE is involved.
5. Establishes operating guidelines for all services in compliance with CURE and Governing bodies, and established business and hospital practices and procedures. 
6. Develops and implements management reporting systems within designated areas of responsibility.
7. Performs and supervises inspections of all new biomedical equipment to assure compliance with specifications, requisite operational and safety standards.
8. Develops evaluation criteria and conducts pre-purchase evaluation to select equipment. 
9. Develops and approves specifications and performance of new biomedical equipment and determines its suitability for utilization and compatibility with existing equipment.
10. Plans the purchase and installation, as well as, assurance of compatibility, certification of performance and monitoring of service agreements.
11. Supervises and trains biomedical technicians in the inspection, preventive maintenance, and repair of all equipment.
12. Schedules staffing to insure adequate coverage of biomedical equipment services across the Hospital Network.
13. Participates in preparation of those portions of the annual Hospital Network budget related to Biomedical Equipment Services.
14. Develops methods for KPI reporting and quality control across the Hospital Network.
15. Attends conferences, seminars, and meetings as necessary.

Customer Service

1. Maintain an open channel of communication with all clients. Ensure issues/concerns raised by customers are dealt with in an efficient and responsive manner. 
2. Provide a high-level customer interface for complex technical and clinical issues. 
3. Maintain the highest levels of integrity and professionalism in dealing with clients.
4. Take the lead in proactive communication with clients regarding services as well as performance or other issues relating to the contract. 
5. Provide feedback to management as needed on unique client requirements and opportunities to expand the client relationship.

Human Resources 

1. Maintain management responsibility for all direct reports and provide an environment of ongoing co-worker development. 
2. Be a technical leader and provide direction to ensure the organization achieves its objectives and responsibilities. 
3. Ensure the coaching, mentoring and development of all direct reports. 
4. Ensure direct reports are fully equipped to undertake the functions of the job.
5. Ensure all direct reports complete documentation in a timely and efficient manner.
6. Ensure that all resources are fully and efficiently utilized.
7. Ensure direct reports compliance with all company policies, relevant Standards, and customer processes.

Key Relationships

1. High levels of internal communication and interaction with all direct and indirect reports. 
2. Work as a team player and demonstrate loyalty to colleagues and the organization. 
3. Maintain professional relationships with all internal and external stakeholders and establish a solid network of key partners for training, mentoring and maintenance purposes.

Performance

1. Accountability for quality outcomes, standards of patient care, performance improvement, process management, provider satisfaction, business operations, resource utilization, and management development.
2. Regularly search for and identify opportunities for delivering high customer satisfaction.
3. Establish metrics to monitor performance of the area of responsibility, and ensure operational metrics are collected and reviewed on a regular basis with the CPO.
4. Proactively stay well-versed on Biomedical Equipment Services developments and initiatives, providing guidance and recommendations to the CPO.