Change lives with CURE Zambia.

POSITION OVERVIEW:

The Development and Program Manager is a member of the Senior Management Team (SMT) and is responsible for administration and overall coordination of fundraising functions of the hospital, which includes but is not limited to, managing the existing CURE hospital donors, strategizing on new donor engagement, overseeing implementation of donor funded programs, marketing and branding and ensuring the hospital is fully automated. In addition, the Development and Program manager is responsible for patient recruitment, government relations, and hospital communications.

ESSENTIAL DUTIES:

Donor Requests and Administration

1. Develop and implement a comprehensive written annual resource development plan with strategies for donors and prospects in each constituent group including: individuals, faith groups, organizations, corporations, etc.
2. Broaden the hospital’s fundraising scope by researching, coordinating and writing proposals to prospective donors.
3. Provide timely reporting and ensure compliance as required by the different donors as per their reporting requirements.
4. Create and implement strategies for donor development and cultivation which will provide a diverse and sustainable funding base.
5. Keep up-to-date on current fundraising programs, practices and procedures used in the nonprofit sector and inform the Finance Manager and Executive Director of items that would benefit the hospital.
6. Create and implement Major Gifts Program, Planned Giving Program, and Volunteer/ Human Resource Giving Program.
7.  Build and maintain relationships with major donors of all types, develop strategies for solicitation, and solicit or coordinate the solicitation by other affiliate staff, board or volunteers, as appropriate.
8. Ensure that the donor database information is current and accurate.
9. Offer support to the Business Development Office in identifying and pursuing new sources of corporate and foundation funding.

Business Development and Government Relations

1. Create strategies to increase patient numbers through mobilization and follow up processes.
2. Responsible for continuously enhancing the hospital’s brand position.
3. Ensure all hospital’s operations are of a high quality and continuous enhancement of quality in all activities to ensure the hospital meets and surpasses the patients’ needs. This is the key foundation of enhancing the hospital’s brand.
4. Develop a strategy to market the hospital using various marketing media (e.g. print, digital, broadcast and signage company profiles, leaflets and updating relevant information on hospital website, Facebook and Twitter) to increase awareness about the hospital.
5. Develop a strategy on developing and distributing/broadcasting documentaries on the hospital success stories and testimonials by recovered patients.
6. Identify foundations/corporate social responsibility programs working in country and develop a strategy on working with them to support the hospital activities.
7. Aggressive marketing of the hospital services by entering into marketing strategies/contracts with key organizations that the hospital can provide orthopedic care.
8. Review the implementation of the mobile clinics programs to make them a gateway for patients.
9. Ensure the hospital’s marketing campaigns provide for broadcasting in the main media programs being run by international doctors at the hospital.
10. Organizing publicity events within the hospital, local community partnership events and collaborating with relevant government agencies in arranging community awareness campaigns. 
11. Lobbying ministries and political leadership in assisting the hospital services and projects.
12. Plan, design, develop and implement customer experience support processes and ensure appropriate, timely and quality resolution of customer queries.
13. Conduct program reviews and prepare reports for management.
14. Ensure timely reports are submitted to the government as required.
15. Engage government officials for visits to the hospital and ensure that the hospital maintains its importance as a strategic partner to the government. 
16. Attend government meetings and functions of strategic importance to the hospital.

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Degree in Communication or related field, or equivalent work experience.
2. Diploma in Business Management or Public Relations is a plus.
3.  2-3 years of relevant experience.
4. 3+ years experience supervising others.

KNOWLEDGE, SKILLS & ABILITIES:

1. Excellent interpersonal, written and verbal communications skills; fluency in English language is essential.
2. Exceptional attention to detail and strong organizational skills.
3. Strong critical thinking skills, ability to solve problems and resourcefulness.
4. Demonstrated ability to work within a team environment.
5. Strong computer skill in MS Office Suite is required.
6. Demonstrated strength and experience in report writing.
7. Excellent management and leadership skills.

POSITION OVERVIEW:

The Director of Clinical Support Services is a key leadership role that supports the Chief Medical Officer (CMO) in overseeing and strengthening clinical support services across CURE’s hospital network. As a licensed physician based in Africa, this individual will focus on standardization, optimization, and quality assurance of Laboratory, Sterile Processing, Biomedical Equipment, Pharmacy, and Procurement services. The role ensures these services align with clinical best practices, patient safety standards, and operational efficiency to support high-quality surgical and medical care. This role serves as the primary liaison between the CMO and hospital-based Managers of Clinical Support Services, ensuring that clinical support services effectively enhance surgical operations, optimize patient flow, and uphold infection control measures. Additionally, the Director will provide technical expertise, training, and strategic guidance to hospital leadership in managing their clinical support departments.

 

ESSENTIAL DUTIES:

1. Supporting the Chief Medical Officer in Clinical Operations
   1. Work closely with the CMO to develop and implement strategic plans for clinical support services across the hospital network.
   2. Provide expert recommendations to the CMO on best practices for laboratory services, sterilization, biomedical equipment maintenance, and pharmaceutical management.
   3. Ensure that hospital support services align with CURE’s overall clinical strategy, contributing to improved patient care and surgical efficiency.
   4. Assist in reviewing policies, compliance measures, and accreditation requirements for clinical support services.
2. Standardizing Clinical Support Services Across Hospitals
   1. Develop and enforce Standard Operating Procedures (SOPs) for Labs, Sterile Processing, Biomedical Equipment, Pharmacy, and Procurement to ensure consistency across all CURE hospitals.
   2. Oversee the integration of clinical support services into hospital workflows, ensuring smooth collaboration with surgical and medical teams.
   3. Conduct hospital visits and virtual assessments to evaluate efficiency, patient safety, and compliance with CURE Standards.
   4. Identify and implement technology-driven improvements to enhance support services.
3. Staff Training & Clinical Development
   1. Design and implement a training program to ensure clinical support staff are proficient in best practices, safety protocols, and compliance requirements.
   2. Serve as a mentor and clinical advisor to hospital-based Managers of Clinical Support Services, ensuring they understand their role in improving patient outcomes.
   3. Organize training sessions, workshops, and peer learning opportunities to enhance knowledge-sharing across the network.
   4. Work with hospital leadership to ensure proper recruitment and development of clinical support staff.

SERVICE-SPECIFIC RESPONSIBILITIES

1. Laboratory Services
   1. Ensure that diagnostic labs provide timely, accurate, and high-quality test results to support clinical decision-making.
   2. Standardize testing protocols, equipment usage, and reporting procedures across hospitals.
   3. Work with laboratory teams to maintain compliance with international quality control standards.
2. Sterile Processing & Infection Control
   1. Oversee sterilization protocols to prevent infection risks in surgical procedures.
   2. Ensure hospital teams follow proper instrument decontamination, sterilization, and storage procedures.
   3. Support hospital infection control committees in maintaining a safe patient care environment.
3. Biomedical Equipment & Maintenance
   1. Ensure all medical devices and surgical equipment are well-maintained, properly calibrated, and compliant with safety standards.
   2. Work with network lead and hospital-based biomedical teams to implement preventive maintenance programs and repairs.
   3. Oversee commissioning and installation of new equipment.
4. Pharmacy Services
   1. Implement safe medication management protocols, ensuring proper storage, dispensing, and regulatory compliance.
   2. Oversee training for pharmacists and pharmacy technicians on best practices in drug safety and supply management.
   3. Monitor medication inventory levels and procurement to prevent shortages and inefficiencies.
5. Medical Supplies & Equipment Procurement
   1. Develop and oversee standardized procurement processes to ensure consistent availability of high-quality medical supplies and equipment.
   2. Work with hospital teams, supply chain teams, and finance departments to optimize purchasing decisions.

QUALITY ASSURANCE & COMPLIANCE

1. Ensure all hospital support services comply with local, national, and international healthcare regulations.
2. Develop and oversee quality assurance programs to maintain high standards of patient safety.
3. Conduct hospital audits and operational assessments, working with the CMO to implement corrective actions.
4. Establish key performance indicators (KPIs) to measure and improve clinical support service effectiveness.

EMERGENCY PREPAREDNESS & CRISIS MANAGEMENT

1. Assist the CMO and hospital leadership in developing emergency response plans for hospital support services. 
2. Ensure staff readiness to handle crises such as equipment failures, supply shortages, or infectious disease outbreaks.
3. Work with hospital emergency response teams to ensure rapid, coordinated action during crises.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Licensed Medical Doctor (MD, MBChB, or equivalent) required.
2. Postgraduate degree (MPH, MHA, or similar) in healthcare leadership, hospital administration, or public health is preferred.
3. Minimum of 7-10 years of clinical experience, with at least 3-5 years in a hospital leadership or administrative role.
4. Proven experience in managing ancillary hospital services and ensuring clinical compliance.
5. Strong collaborative leadership skills, working closely with CMOs, hospital directors, and clinical teams.
6. Ability to travel frequently across Africa to support CURE hospitals.
7. Proficiency in Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides) and Microsoft Office Suite (Word, Excel, PowerPoint). 

To learn more about this position with CURE, please read the Director of Clinical Support Services Opportunity Profile.